Working with us

Join our team


As a growing and ambitious company with an inclusive culture, we seek people to join our team who share our values. To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.

In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.

Our values

Meet our people

Current vacancies

We are recruiting for a Client Services Analyst to join our Banking Operations team based in Edinburgh.

The purpose of this role is to ensure the timely and accurate processing of client data and transactions, ensuring that excellent client service is provided and the expectations of Hampden & Co clients are met.

The ideal candidate for the role will:

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management.
  • Current Account Switch Service
  • Cards administration, including disputes and fraud.
  • Digital Banking administration
  • Helpdesk service
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

We are hiring a Payment Services Analyst to join our Banking Operations team based in Edinburgh.

The purpose of the role is to ensure the timely and accurate processing of client data and transactions in the payments process. In this role, you will ensure that excellent client service is provided and the expectations of Hampden & Co clients are met.

The ideal candidate for the role will:

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

The purpose of this role is to supervise a team responsible for the timely and accurate processing of client data and transactions in the payments process. The role holder will ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.


The ideal candidate for the role will:

  • Experience and knowledge of banking processes.
  • Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
  • Experience of delivering excellent client service.
  • Excellent communication skills.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Supervisory experience is desirable.
  • Ability to organise team priorities and workloads effectively.
  • Ability to work accurately under pressure and meet deadlines.
  • Chartered Banker or equivalent qualification is desirable.

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
  • Ensure all work is processed by the team to the highest standard and in accordance with the bank’s procedures.
  • Ensure Service Level Agreements are met.
  • Maintain exceptional client service by enforcing quality and client service standards, analysing, and resolving quality and client service issues, identifying trends, and recommending process, productivity, and systems improvements.
  • Regular review of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk and regulatory requirements.
  • Act as a subject matter expert and participate in project and change activities relevant to the team and the department.
  • Deliver coaching and training to colleagues to create personal growth and career opportunities.
  • Provide support and temporary absence cover for line managers and other colleagues.

We have an excellent opportunity for an Assistant Banking Manager to join our Banking team.

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and in particular, to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will:

  • Preferably educated to a UK degree level or equivalent.
  • Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
  • A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
  • Strong relationship building skills.
  • Excellent interpersonal and communication skills (both written and oral).
  • Good organisational and administrative skills
  • Good knowledge of Microsoft Office applications.

Main responsibilities / key duties:

  • To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
  • To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange / deposit requirements etc.) with a particular emphasis on commercial clients.
  • To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
  • To undertake or support any ad-hoc business projects as required including new product launches.
  • Using effective questioning and listening skills in order to establish client and potential client needs.
  • Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. In particular assisting with all Anti Money Laundering requirements for complex corporate clients.
  • Working effectively with colleagues within Credit Risk, Client Operations and other departments to provide exceptional client service and to meet the Bank’s objectives.
  • Timeously completing mandatory eLearning and reading and any other assigned training

Hampden & Co is a forward thinking, socially responsible private bank providing bespoke banking to high-net-worth and affluent clients, their families and associated businesses.

Our eight-week internship programme provides excellent insight into the world of banking, valuable work experience and helps individuals to develop new skills. Over the eight-weeks, you will join one of our teams, gain a deeper understanding of the specific roles and responsibilities and get involved in a range of projects.

Internships are available in the following teams:

Banking – our Banking teams based in Edinburgh and London collaborate to provide effective lending, deposit, and banking solutions to meet the needs of our clients. A strong emphasis is placed on delivering an exceptional service to help our clients achieve their aspirations.

Finance & Treasury – our Finance team is responsible for all aspects of financial control, management reporting, regulatory / financial reporting, as well as development of internal control policies and procedures. Our Treasury team manages the Bank’s liquidity and funding.

Operations (Change & IT Application Support) – our Change team manages projects and implements change. They act quickly to deliver changes throughout the business, ensuring the best results for colleagues and clients. The IT team provides multi-site desktop, server and application support. They cover a wide breadth of infrastructure, banking and cloud application and cyber security technologies.

People – our People team delivers a service that is focused on understanding business needs and providing practical solutions. The team supports colleagues to achieve their career aspirations while working at Hampden & Co.

Risk – our Risk team is our Second Line of Defence and is responsible for ensuring robust Risk Management, Credit Risk, Financial Crime and Compliance.

Our values


Our internships are suited to you if you are motivated to work as part of a team, to take ownership of responsibilities and to deliver at pace.

The deadline to apply is Friday, 5 April 2024. Please send your completed application to Katie Mills (People Assistant) – katie.mills@hampdenandco.com

Benefits

In addition to a competitive salary, we offer:

Holiday

35 days annual leave, including public holidays

Money Pie

Salary exchange pension scheme

Money Trophy

Discretionary variable pay award

Stocks

Discretionary company share option

Family Security

Group Life Assurance scheme

Health Insurance

Private Medical Health Insurance

Health Cash

Health Cash Plan

Contact

Employee Assistance Programme

Maternity Pay

Enhanced maternity pay

Volunteer

Volunteering program

Give as you earn

Give as you earn

Ticket

Season ticket loan scheme

Bicycle

Cycle to Work scheme

Electric Car

Electric Car scheme

Injection Vaccine

Annual flu vaccination

“Our reputation is built on the service we provide to our clients. We seek to recruit and develop people who share our passion for service excellence and who are committed to working together to help our clients achieve their aspirations.”

Career opportunities

To be kept up to date with career opportunities, follow us on LinkedIn.