Working with us

About the role

We have an excellent opportunity for an Application Support Analyst to join our IT team in Edinburgh.

The role is responsible for supporting the Bank’s core applications (inc. Oracle Flexcube1, Document Management System, Managed File Transfer Integration, CRM). Support duties include; daily batch management, requirements analysis and design of changes, configuration and release management, environment management, oversight of third-party suppliers, incident management, problem management (level 1 & 2 technical support).

This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will have:

• Familiarity with Core Banking platforms.
• Understanding of UK Payment mechanisms, inc. the relevant UK regulations and directives.
• Fluent with SQL and have experience with database design and large data sets.
• Excellent knowledge of Oracle applications, databases and tools (inc. PL/SQL) would be beneficial.
• Experience in service delivery framework (ITIL Infrastructure Library).
• Design and implementation experience of Database, Middleware & API.
• Strong understanding of software architecture principles and design patterns.
• Ability to work accurately under pressure and meet tight deadlines.
• Ability to manage multiple tasks simultaneously.
• Excellent attention to detail and high levels of accuracy.
• Good analytical and problem-solving skills.
• Good organisational and time management skills.
• Excellent verbal and written communication skills.
• Be a team player, detail oriented, focused on quality to ensure the team’s success.

Main responsibilities / key duties:

• Administration of multiple core application platforms (e.g. configuration, database, parameterisation, scripting).
• Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design.
• Design and implement solutions that optimise performance, supportability, security and resilience.
• Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner.
• Provide 1st line / 2nd line application support to colleagues across the Bank (inc. functional subject matter expertise / internal consultancy).
• Oversight of third-party IT suppliers (including hosting and managed service partners).
• Manage core application configuration and environments.
• Support operation of key IT controls (incl. role-based access control, release management).
• Support daily batch operations and regular security patching (outside of working hours).
• Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement.

We have an excellent opportunity for a Credit Risk Manager to join our Risk & Compliance team in Edinburgh.

Reporting to the Head of Credit, the Credit Risk Manager will build an expert knowledge of the Bank’s Risk Appetite, and Policy Framework to engage with and deliver key stakeholder messages on this to Bankers and Senior Management.

They will prepare and deliver ongoing training programmes, focus on scalability through the enhancement of policy, standards, procedures, and processes and driving efficiency, positively impacting the client journey. The Credit Risk Manager will prepare and present reports / MI information to Credit Committee and other key stakeholders.

This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will have:

• Hold relevant professional banking qualification e.g., Chartered Banker Institute.
• A proven track record of conducting oversight and providing challenge in a credit risk environment.
• Experience in Credit Underwriting (including financial difficulties) Training, Policy, Governance and Controls - covering personal and non-personal lending, with proven analytical skills and ability to interpret financial accounts to exercise sound and pragmatic judgment.
• Technical specialist and ability to apply knowledge of control systems, processes, reporting and regulatory requirements in relation to Credit Risk.
• Proven track record of implementing and embedding processes / procedures that make a difference to colleagues, clients and ultimately the Bank.
• Proven track record of preparing and delivering effective training.
• Diverse knowledge of financial, business, economic and property markets.
• Resilient and calm under pressure.
• Ability to work with others to effectively embed change.

Main responsibilities / key duties:

• As a subject matter expert, provide credit risk guidance to the Head of Credit Risk, the Chief Risk Officer, the Executive Risk Committee, the Board Risk Committee, and other colleagues, as required.
• Coach / mentor / train colleagues (the Credit Risk Team and Banking Directors).
• Credit Risk Oversight in all aspects of Credit Risk Management, including lending decisions and thematic reviews.
• Hold a Delegated Sanctioning Authority which includes decision making on clients in financial difficulty.
• Engage with the Commercial team to support clients in financial difficulty to find a mutually acceptable solution for both the client and the Bank.
• Input to discussions with the Head of Credit and Senior Credit Risk Manager on financial difficulty cases, provisions on accounts which are in default and any write-offs.
• Input to day-to-day Policy / Governance / Appetite discussions within the Credit Risk Team and with other stakeholders.
• Review and analyse credit risk data and present Management Information to Credit Committee.
• Credit Risk subject matter expert in relation to the Financial Risks from Climate Change.
• Keep up to date with credit risk regulatory requirements and maintain a detailed knowledge of the Bank’s lending products and their inherent credit risks.
• Ensure risk events such as breaches and operational losses are escalated and reported in accordance with Policy.
• Build and maintain constructive and effective relationships across the business in line with the Bank’s culture and behaviours.
• Participate in working groups, either within the Credit Risk Team or across the Bank to continuously improve processes and procedures and contribute to the Bank’s success.
• Instil a culture of on-going improvement, development, and sustainability in all aspects of credit risk management.

Closing date: Friday 21 June 2024

About the role

As a Business Support Assistant you will assist Banking Directors, Associate Banking Directors, and Assistant Banking Managers with day-to-day administrative matters for clients, providing exceptional levels of service.

Main responsibilities / key duties:

• To maintain strong working relationships with colleagues and clients.
• To answer enquires and requests, whether by telephone or in person.
• To handle day-to-day administrative matters to support Assistant Banking Managers (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
• To assist with day-to-day administrative tasks to assist the wider Commercial team (inc. certifying original documentation, checking accuracy of client onboarding, updating internal systems).
• To assist with the client journey to ensure data quality and accuracy.
• To liaise with the Bank’s Operations team to deliver excellent client service.
• To assist with the maintenance of office systems (inc. data management, filing).
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To provide support for the Edinburgh reception team when required.
• To undertake or support ad-hoc business projects as required.
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience.

About you

As a Business Support Assistant you will have:

• Basic awareness of the commercial environment relating to banking and financial services, as well as with issues likely to affect the Bank’s client base.
• A positive attitude, good interpersonal skills, and the desire to increase skills and knowledge.
• Strong communication skills, both written and oral.
• Excellent attention to detail.
• Self-starter and team player, with the ability to work alone when required.
• Strong level of computer literacy (inc. Microsoft applications).

As an Assistant Manager you will coordinate and manage payments supplier relationships, risk and controls, policy and procedures, MI production and analysis, and quality assurance. Provide support to the Payment Services Team to ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.

Main responsibilities / key duties

• Regular review and update of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk, and regulatory requirements.
• Active review and management of the risks and controls as they apply to payments operational processes and procedures. Perform first line of defence testing of operational controls.
• Maintain, manage, and develop relationships with Banking Operations stakeholders and outsourcing partners from a payment perspective.
• Perform quality assurance checks of client service standards and payments operations performance, analysing and resolving quality and client service issues.
• Contribute to the Bank’s payments strategy and act as a subject matter expert and participate in relevant project and change activities.
• Production and analysis of MI to identify trends, support resource planning, recommend improvements and efficiencies, and influence payment strategy.
• Provide support to Assistant Manager, Payment Services Team where needed, ensuring exceptional client service is maintained across the team processing payment instructions, authorisations, reconciliations, incidents and related payment activities.
• Provide support and temporary absence cover for line managers and other colleagues.
• Assist in the coaching and training of colleagues in the Payment Services Team to create personal growth, development, and career opportunities.

Required qualifications, knowledge & skills

• Experience and knowledge of banking processes, including payment flows.
• Experience and knowledge of relevant UK regulations and directives as they apply to payment, banking operations or similar operational functions.
• Experience of delivering excellent client service.
• Experience of supplier relationship management, including conducting service reviews.
• Experience and knowledge of working with risk and control frameworks.
• Line management or supervisory experience preferred.
• Ability to organise and prioritise workloads effectively.
• Strong communication skills.
• Excellent attention to detail.
• Ability to work accurately under pressure and meet deadlines.
• Chartered Banker or equivalent qualification is desirable.

About the role

As a Commercial Services assistant you will provide comprehensive administrative support in the Commercial Services and the Edinburgh & London Banking Teams. Core responsibilities will include assisting with the day-to-day management of reporting duties undertaken in the Commercial Services team and interaction with the wider banking team. The position is internally focused and does not involve direct client contact.

Main responsibilities / key duties:

• Assisting with maintenance of office systems, including data management, filing etc
• Assisting with checking documentation is on relevant bank systems, checking accuracy of input from the information supplied and data quality of what has been input to the system.
• Assist with the administration for sending information to our 3rd party storage provider to ensure accuracy of what is stored
• Liaising with key stakeholders across the Bank in respect of client service e.g. card fraud, internet banking queries, dormant accounts or reviews required
• Preparing documents, briefing papers, reports, returns, presentations etc.
• Assist with the management of the Bank’s Vulnerable Clients Procedure, including:
• Assisting Private Bankers with individual cases to ensure a consistent approach to the process and timely recording of the details.
• Assist with the regular monitoring, reporting and analysis of Vulnerable Clients
• Assist with the management of MI for the Banking Team, including:
• Assist with any development of new reports required by the Banking Team to enable them to fulfil their responsibilities
• Assist with the cascading of weekly reports to the Banking Team
• Assist with data outputs used for regulatory reporting on key areas
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience

About you

• As an assistant Manager you will have excellent communication skills, both written and oral
• Attention to detail
• Self-starter and team player, with ability to work alone when required, using own initiative
• Strong level of computer literacy (incl. full Outlook suite, Word, Excel, PowerPoint)
• Positive attitude, good interpersonal skills, with desire to increase skills and knowledge