Working with us

About the role

As a Client Origination Analyst, you will ensure the timely and accurate processing of client data in the client and account creation process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

The main responsibilities of the role include:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
• Client on-boarding
• Card ordering
• Cheque and Pay-in Book ordering
• Hampden Agencies Limited and Nomina plc relationship
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

About you

As a Client Origination Analyst, you will have:

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).

About the role

We have an excellent opportunity for a Financial Crime Analyst to join our 1st Line of Defence Financial Crime team in Edinburgh on a fixed term basis.

The role is Responsible for the Bank’s compliance with FCA regulations, supporting and maintaining effective Anti-Money Laundering (AML) periodic reviews and remediation programs within the organisation.

The Financial Crime Analyst monitors financial transactions, conducts investigations, and collaborates with various teams to ensure compliance with regulatory requirements. The role advises colleagues on AML / combating the financing of terrorism-related matters, and conducts enhanced due diligence on high-risk client relationships to identify potential legal, financial crime or reputational risk. This role is suited to you if you are motivated to work as part of a team, to take ownership of their responsibilities and to deliver at pace.

The ideal candidate for the role will have:

• Financial services experience, and knowledge of the financial crime compliance environment within the banking industry.
• A technical understanding of applicable AML and Sanctions regulations.
• Strong knowledge of AML regulations and compliance requirements inc. the Money Laundering Regulations and the EU Money Laundering Directives.
• Strong knowledge of money laundering typologies across a range of products and services in financial services.
• Experience dealing with sanctions, complex business models, PEPs, red flags and suspicious activity investigation.
• Excellent attention to detail.
• Strong analytical and interpretation skills.
• Strong organisational and time management skills.
• The ability to work accurately and independently under pressure to meet deadlines.
• The ability to communicate matters clearly and assertively, whilst in a collaborative manner.
• Strong influencing skills.
• The motivation to continuously improve self, within the team and across the business.

Main responsibilities / key duties:

• Perform AML risk assessments and provide recommendations for improvement, utilise AML software and tools to conduct real-time and periodic transaction monitoring.
• Provide advice and guidance on AML issues.
• Collaborate across teams to enhance AML processes and controls.
• Monitor and report on the firm’s compliance with AML standards.
• Stay updated on regulatory changes within the financial crime sector.
• Analyse financial transactions to identify suspicious activities and patterns.
• Conduct thorough investigations on flagged transactions and client accounts inc. preparing suspicious activity reports (SARs) to regulatory authorities when necessary.
• Conduct customer due diligence (CDD) and enhanced due diligence (EDD) process ensuring accurate record-keeping of client information and documentation.
• Work closely across the Bank to build and maintain effective relations in line with the Bank’s culture and values. Assist in creating and maintaining a strong financial crime risk aware culture at all levels.

About the role

The Project Manager will be part of the Hampden’s Change Management team and will deliver projects and change in line with Hampden Bank’s business plan and strategic objectives. The role will include planning and delivering complex projects and change in accordance with the Change Management Framework and in line with clear business objectives and scope

The role will provide the opportunity to work closely with all business functions to analyse, plan and deliver projects and change and will provide the opportunity to regularly work with stakeholders to ensure that delivery is achieved.

The role requires an individual who is comfortable working across multiple projects, of varying size and complexity. Operating within a small team, this role is suited to an individual with a can-do attitude who can take ownership of delivery tasks as well as project oversight and governance.

The Project Manager must be comfortable with project delivery through all phases of the change lifecycle and have the ability to make informed decisions, rapidly acquire new knowledge and skills and deal with staff at all levels of the organization (internal and 3rd party suppliers).

Great emphasis is placed on client service, both internal and external. This is integral to the role.

The main responsibilities of the role include:

• Manage the delivery of multiple concurrent projects of varying size to agreed timescales and quality.
• Prepare and take ownership of project plans, milestones, project resource demand and project reporting in alignment with organisational standards.
• Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies, working with the 3 lines of defence.
• Analyse problem and opportunity statements and work with stakeholders to seek solutions.
• Facilitation of workshops, clear documentation of the outcomes ensuring the project scope has been clearly defined, this will require working with key business SMEs to ensure the business problem has been thought through and is well understood.
• Complete all project and governance documentation to the required standards.
• Ensure that services or products required for project delivery are delivered to schedule and are of high quality.
• Track and report on project costs and ensure the project is completed within allotted budgets.
• Track, report and realise project benefits and take the necessary actions required using a consistent approach.
• Build and maintain a positive working relationship with stakeholders across the organisation at all levels and including external partners.
• Work collaboratively with 3rd party suppliers tasked with delivering the joint implementation project outcomes.
• Challenge key stakeholders, third parties, vendors and business functions to deliver what is agreed.
• Chair Project Meetings to extract / share key information.
• Support the Test Lead, with the management and co-ordination of testing (incl. non-functional testing).

About you

As a Project Manager, you will have:

• An appropriate project management qualification and/or proven change management experience OR demonstrable experience in Business Analysis and managing workstreams and is looking to make the next step in their career.
• Flexible and adaptable attitude.
• Highly developed analytical skills and the ability to analyse and interpret complex information to identify and manage resolution of key issues.
• Experienced user of MS Office Products including a good working knowledge of Excel (data organisation, pivot tables, basic formulae).
• Excellent organisational and action planning skills.

About the role

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and in particular, to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

Main responsibilities / key duties:

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange / deposit requirements etc.) with a particular emphasis on commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad-hoc business projects as required including new product launches.
• Using effective questioning and listening skills in order to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. In particular assisting with all Anti Money Laundering requirements for complex corporate clients.
• Working effectively with colleagues within Credit Risk, Client Operations and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

Required qualifcations, knowledge, & skills:

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills
• Good knowledge of Microsoft Office applications.

To apply, please email the People Team at: peopleteam@hampdenbank.com

As an Assistant Manager, you will support with the day-to-day management of the Bank’s quality assurance including assisting with the oversight of Risk Management and Complaints processes, regulatory returns, regulatory client communications and operational activities.

The main responsibilities of the role include:

Assist with first line Quality Assurance for the Commercial Complaints processes, including:

Overseeing all Banking complaints across Hampden products, ensuring consistency of approach to handling these

Making sure we are compliant with all regulatory requirements whilst at the same time delivering a world class client experience

Performing regular oversight reviews of client outcomes and root cause analysis, identifying any trends and collaborating with key stakeholders to drive improvements.

Assist with the management of the Risk Management Framework within Commercial, including:

Supporting the frontline banking team to ensure that Risk Events and their impacts are identified, recorded, managed, and analysed.

Working with key stakeholders, understand what actions are required to improve process, strength control, making the Bank safer for clients and stakeholders.

Assist with the regulatory returns and regulatory client communications, including:

Responsible for the accuracy and timely preparation of lending related regulatory returns in collaboration with Commercial and Finance amongst other stakeholders

Support the preparation and presentation of client notifications including Interest Rate Changes, Annual Loan Statements and Annual Statement of Fees & Charges

Identify and implement continuous improvement opportunities to streamline and integrate business processes, enhance controls and improve data quality.

The Company may require the role-holder to carry out additional duties from time to time which are mutually considered to be reasonable, having regard to the position. These may include:

Reviewing processes in relation to the Banking Team, updating of procedures and initiating any new procedures where necessary

Assist with the implementation and delivery of the Training and Competence framework for the Commercial Team, ensuring all team members meet regulatory and professional standards

Working closely with Risk & Compliance Teams to ensure there is alignment with second line requirements, improve data insights and strengthen strategies

Working closely in collaborations with Heads of Banking, Operational Teams and other functions across the Bank to enhance client service delivery and streamline processes.

About you

As an Assistant Manager, you will have:

CeMAP qualified (desired)

Experience of lending related regulatory returns e.g. PSD001/PSD007 (desired)

Knowledge of relevant regulatory and compliance requirements within the banking industry

Strong interpersonal and communication skills, with the ability to influence and collaborate with stakeholders at all levels

Strong problem-solving and decision-making skills, with the ability to analyse complex information to identify and manage resolution of issues

About the role

As a Business Analyst you will play a key role in Hampden Bank’s Change Management team, supporting the successful delivery of projects and strategic initiatives that align with the bank’s business plan and long-term objectives. This role involves gathering, analysing, and translating business needs into actionable requirements for projects and other changes for stakeholders across the bank.

Working closely with key stakeholders, business functions, and external partners, you will facilitate collaboration, support decision-making, and contribute to the efficient planning and execution of change initiatives that enhance operational effectiveness and the client experience.

The main responsibilities of the role include:

• Evaluating business processes to anticipate requirements, identify inefficiencies, and recommend improvements.
• Documenting clear, structured business requirements to support solution design, development, and testing.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Supporting the Test team and UAT as required to ensure business requirements are met and issues are addressed.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Assisting in project and change governance, contributing to planning, reporting, and compliance.
• Supporting the Project Manager in the wider project and change delivery – including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.

About you

As a Business Analyst, you will have:

• Experience of working in Financial Services is desirable but not essential.
• Strong requirements gathering and analysis skills, using both visual and written documentation tools.
• Understand project management methodologies and the full project lifecycle.
• An ability to work across multiple projects of varying size and complexity for various stakeholders.
• Confident in engaging and constructively challenging stakeholders to ensure clarity and accuracy in requirements and solutions.
• Be comfortable coaching business users inexperienced in change through the project and enhancement lifecycles.
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical, documentation, and problem-solving skills, with keen attention to detail.
• Proactive mindset with a drive for continuous improvement and change with a learning mindset.
• Self motivated and able to perform under pressure, meeting tight deadlines without compromising accuracy.
• Team player, able to adapt styles to suit the different stakeholders we engage with across the business.
• Committed to delivering excellent client service, both internally and externally.

About the role

To ensure the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

The ideal candidate for the role will have:

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
• Processing of clients’ payment instructions
• Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
• Reconciliations
• Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
• Fraud prevention measures for all payment types and transactions
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.

Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.