Working with us

As an Assistant Manager, you will support with the day-to-day management of the Bank’s quality assurance including assisting with the oversight of Risk Management and Complaints processes, regulatory returns, regulatory client communications and operational activities.

The main responsibilities of the role include:

Assist with first line Quality Assurance for the Commercial Complaints processes, including:

Overseeing all Banking complaints across Hampden products, ensuring consistency of approach to handling these

Making sure we are compliant with all regulatory requirements whilst at the same time delivering a world class client experience

Performing regular oversight reviews of client outcomes and root cause analysis, identifying any trends and collaborating with key stakeholders to drive improvements.

Assist with the management of the Risk Management Framework within Commercial, including:

Supporting the frontline banking team to ensure that Risk Events and their impacts are identified, recorded, managed, and analysed.

Working with key stakeholders, understand what actions are required to improve process, strength control, making the Bank safer for clients and stakeholders.

Assist with the regulatory returns and regulatory client communications, including:

Responsible for the accuracy and timely preparation of lending related regulatory returns in collaboration with Commercial and Finance amongst other stakeholders

Support the preparation and presentation of client notifications including Interest Rate Changes, Annual Loan Statements and Annual Statement of Fees & Charges

Identify and implement continuous improvement opportunities to streamline and integrate business processes, enhance controls and improve data quality.

The Company may require the role-holder to carry out additional duties from time to time which are mutually considered to be reasonable, having regard to the position. These may include:

Reviewing processes in relation to the Banking Team, updating of procedures and initiating any new procedures where necessary

Assist with the implementation and delivery of the Training and Competence framework for the Commercial Team, ensuring all team members meet regulatory and professional standards

Working closely with Risk & Compliance Teams to ensure there is alignment with second line requirements, improve data insights and strengthen strategies

Working closely in collaborations with Heads of Banking, Operational Teams and other functions across the Bank to enhance client service delivery and streamline processes.

About you

As an Assistant Manager, you will have:

CeMAP qualified (desired)

Experience of lending related regulatory returns e.g. PSD001/PSD007 (desired)

Knowledge of relevant regulatory and compliance requirements within the banking industry

Strong interpersonal and communication skills, with the ability to influence and collaborate with stakeholders at all levels

Strong problem-solving and decision-making skills, with the ability to analyse complex information to identify and manage resolution of issues

About the role

• The Assistant Manager, FP&A plays a key role in FP&A production and design, budgeting and forecasting.
• Reporting into the Head of MI & BI, the roll blends commercial accounting skills and financial planning and analysis, with strong experience of forecasting, budgets and financial models required.

The finance team are looking for someone who:

• Will be endlessly curious in the pursuit of understanding the commercial and operational drivers of Hampden Bank and how we best deliver for our clients.
• Has the energy and confidence to drive forward change in our approach to FP&A, through leading and influencing those around you, and generating insights through critical thinking, challenging assumptions and experimentation.
• Has the ability to make connections between commercial and operational activities and how they link to strategic objectives.
• Enjoys getting close to our data and how best it can be analysed, interpreted and visualised to tell a story.
• Is resourceful and enjoys collaborating with others.
• Has a passion for development.

The ideal candidate for the role will have:

• Qualified or near qualified professional accounting qualification.
• Advanced Excel skills and competence in modelling and quantitative methods.
• Ability to apply and consolidate finance skills and knowledge to a diverse range of financial issues, through application of technical accounting skills.
• Experience of working autonomously to prioritise own and team’s workload in a time-pressured environment.
• Ability to meet tight deadlines with a high-quality output.
• Experience of working and building strong business relationships in a changing and fast-moving environment.

Main responsibilities / key duties:

• Assist with the preparation of monthly management accounts and investigate variances to budget.
• Key role in budgeting and forecasting.
• Provision of ad hoc scenario analysis.
• Maintain and develop sound financial models.
• Undertake strategic analysis and assist with strategic planning.
• Support the implementation of the various projects across the bank by dealing with ad hoc queries as and when they arise.
• Working effectively with colleagues within Credit Risk, Client Operations and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

JOB PURPOSE

The responsibility of managing a defined client portfolio, enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building a
profitable and sustainable portfolio. A commitment to delivering exceptional client service.

TECHNICAL

• Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• Identifying, meeting, and winning prospective new clients / introducers by outlining how we operate and the product and services we offer.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies.
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• The ability to efficiently, tactfully, and professionally screen, manage and/or decline transactions and client relationships.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Strong commercial as well as private banking experience preferred.
• Ideally CeMAP / MAPC qualified and Maintain Fitness & Proprietary standards for MCOB business.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (including KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Consistent and accurate use of CRM including updating client meetings, contacts, prospects, new and referred business.
• Work closely with People Leaders in the Client Support Team to manage to day-to-day activities of the Assistant Banking Manager(s) / Business Support Assistants.

DELIVERY

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Excellent business development skills and experience.
• The ability to manage client expectations and meet agreed deadlines.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Self-motivated and pro-active.
• Undertake or support ad-hoc business projects as required.

COMMUNICATION & COLLABORATION

• The ability to build strong professional relationships at all levels.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• The ability to build strong professional relationships at all levels.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s
• Effective interpersonal and communication skills (both written and oral).
• Ability to challenge (positively) both colleagues and clients where appropriate.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Deliver effective presentations to audiences of varying sizes.
• A dedicated team player.
• Contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• The ability to delegate effectively.

DEVELOPMENT

Developing self:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Embrace coaching and mentoring by senior colleagues / peers.
• Take feedback on board and continuously develop.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• Continuous professional development and training to maintain required competency to discharge assigned responsibilities.

Developing others:

• Effectively line manage any direct reports.
• Coach and develop direct reports and monitor agreed objectives / performance.
• Take responsibility for the recruitment, onboarding and training of any direct reports.
• Design and deliver effective, and engaging training sessions.
• Act as a role model.

To apply, please send your CV to peopleteam@hampdenbank.com

JOB PURPOSE

The responsibility of managing / assisting with the management of a client portfolio and developing and enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio. A commitment to delivering exceptional client service

TECHNICAL

• Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• To assist Banking Directors with the management of their assigned client portfolio.
• Recommending the Bank’s products and services to clients and prospective clients for whom they are suitable.
• Ideally CeMAP/ MAPC qualified and Maintain Fitness & Proprietary standards for MCOB business.
• To prepare documents, briefing papers, reports, returns, presentations etc.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and dataprotection (including KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating client meetings contacts, prospects, new and referred business etc.
• Work closely with People Leaders in the Client Support Team to manage to day-to-day activities of the Assistant Banking Manager(s) / Business Support Assistants.

DELIVERY

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• To build strong working relationships with clients and colleagues.
• Develops business development skills and identifies new opportunities.
• The ability to manage client expectations and meet agreed deadlines.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Self-motivated and pro-active.

COMMUNICATION & COLLABORATION

• The ability to develop and maintain strong relationships with clients and colleagues.
• Uses effective questioning and listening skills to establish client needs.
• Effective interpersonal and communication skills (both written and oral).
• Ability to positively challenge both colleagues and clients where appropriate.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Ability to deliver effective presentations to clients.
• Pro-active, with the ability to work alone where required.
• A dedicated team player.
• Contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• Asks for help when needed.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

DEVELOPMENT

Developing self:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Embrace coaching and mentoring by senior colleagues / peers.
• Take feedback on board and continuously develop.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• Expand knowledge of the wider Bank to learn processes beyond immediate department.
• Continuous professional development and training to maintain required competency to discharge assigned responsibilities.
• To enhance relationship management and business development skills.
• To undertake or support ad-hoc business projects as required.
• Deputise for Banking Directors where appropriate.

Developing others:

• Take responsibility for training new team members.
• Mentor and coach team members, where appropriate.
• Design and deliver effective, and engaging training sessions.
• Act as a role model.

To apply, please send your CV to peopleteam@hampdenbank.com