Working with us

Job Purpose

This role will be responsible for managing a defined client portfolio, developing a book focused predominantly on corporate and Landed Estate clients, and enhancing relationships with new and existing clients.

The role, which reports to the Head of Banking, South & intermediaries, involves providing effective lending, deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio.

A key objective is to provide an exception level of client service, ensuring long-term satisfaction, loyalty and growth within the portfolio.

Key responsibilities:

• Build and maintain strong relationships with clients, ensuring high levels of client satisfaction through providing exceptional service.
• Identify, meet, and win prospective new clients / introducers by outlining how we operate and the product and services we offer.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies and lending guides
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Ability to efficiently, tactfully, and professionally screen, manage and/or decline transactions and client relationships.
• Manage client expectations effectively providing timely updates and clear communication throughout the lending process.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly, receive a high-quality service and good outcomes, and that the bank is protected at all times.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Consistent and accurate use of CRM (e.g. updating meetings contacts, prospects, new and referred business).
• Undertake or support ad-hoc business projects as required

Training & competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed solutions for clients.

Required skills, knowledge & experience:

• The ability to build strong professional relationships at all levels.
• Experience of delivering lending and deposit solutions to corporate and Landed Estate clients.
• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Excellent business development skills and experience.
• Effective interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• The ability to manage client expectations and meet agreed deadlines.
• Ability to challenge (positively) both colleagues and clients where appropriate.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• A dedicated team player who contributes positively to team morale.
• Always represents the Bank to the highest standard.
• Takes ownership and is self-motivated and pro-active.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

Act as a critical link between business stakeholders and data-driven solutions, ensuring that organisational objectives are translated into actionable data requirements. The role involves analysing business processes, interpretating data and collaborating with technical teams to deliver insights that support decision-making and strategic planning.

Key responsibilities:

• Engage with business stakeholders to understand and document data requirements aligned with organisational goals.
• Analyse, interpret, and visualise data to identify trends, patterns, and business and efficiency opportunities.
• Translate business requirements into functional specifications for efficiency, change, project, data and analytics solutions.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Develop and maintain documentation, including data models, process flows, and business glossaries.
• Support data quality initiatives, identifying and addressing data issues or inconsistencies.
• Assist in the design and implementation of data governance and data management practices.
• Facilitate data-driven decision-making through the creation of dashboards, reports, and presentations.
• Support user acceptance testing (UAT) and ensure solutions are fit for purpose.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Support the wider project and change delivery team, including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.
• Champion a culture of data literacy and continuous improvement within the business.

Required skills, knowledge & experience:

• Bachelor’s degree in Business, Information Systems, Data Science, or a related field (or equivalent experience).
• Relevant certifications (e.g., IIBA CBAP, BCS Business Analysis, or data analytics qualifications) are advantageous.
• Proven experience in a business analyst role with a focus on data or analytics projects.
• Demonstrated track record of delivering data-driven solutions to business challenges.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and stakeholder management skills.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau).
• Experience with data querying languages (e.g., SQL) and understanding of data structures.
• Knowledge of data governance, data quality, and data management best practices.
• Understanding of data privacy and compliance requirements (e.g., GDPR).
• Ability to document processes, requirements, and data flows clearly and concisely.
• Familiarity with Agile and/or Waterfall project methodologies.
• Adaptability and willingness to learn new technologies or concepts in the data domain.

Personal Attributes

• Curious and proactive mindset, with a passion for deriving insights from data.
• Strong attention to detail and commitment to data accuracy and integrity.
• Collaborative approach and ability to work effectively with diverse teams.
• Strong organisational and time management skills.

Job Purpose

A senior leadership position responsible for shaping and executing the organisation’s data strategy. This role oversees data governance, analytics, supporting business intelligence and data science functions, ensuring that data-driven insights inform key decisions and drive data improvement for organisational success. The Head of Data & Analytics will champion a culture of data excellence, foster innovation, and ensure compliance with data-regulations and best practices.

Key responsibilities:

• Develop and implement a comprehensive data strategy aligned with the Bank’s objectives.
• Embed robust data governance frameworks to ensure data quality, integrity, and security.
• Oversee the design and delivery of analytics solutions that drive actionable insights and support business growth.
• Promote data literacy across the organisation, enabling teams to make informed, evidence-based decisions.
• Collaborate with stakeholders across business units to understand data needs and deliver tailored analytics solutions.
• Ensure compliance with data protection laws (e.g., GDPR) and best practice standards.
• Evaluate and implement data and analytics technologies, tools, and platforms.
• Working closely with the IT teams and change management to ensure that data is a key actionable focus area for the business to promote change.
• Stay abreast of industry trends, emerging technologies, and regulatory developments.

Required skills, knowledge & experience:

• Proven experience in a senior data or analytics leadership role.
• Strong background in data management, governance, analytics, and business intelligence.
• Demonstrable experience of leading and developing high-performing teams.
• Expertise in data architecture, data science, and advanced analytics techniques.
• Excellent stakeholder management and communication skills.
• Strategic thinker with the ability to translate business needs into data solutions.
• In-depth knowledge of data protection regulations and ethical use of data.
• Experience with modern data platforms, cloud solutions, and analytics tools.

Key competencies

• Leadership and people management.
• Strategic planning and execution.
• Problem-solving and analytical thinking.
• Influencing and stakeholder engagement.
• Change management.
• Innovation and continuous improvement.

Job Purpose

Responsible for defining and executing the Bank’s product strategy. The Head of Product & Proposition owns the product portfolio end-to-end – ideation, development, pricing, lifecycle managements, and regulatory alignment – ensuring products meet client needs, support Banking teams and drive commercial performance while maintaining risk discipline.

Key responsibilities:

Product strategy:

• Develop and maintain a comprehensive product strategy aligned to the Bank’s growth, risk and client needs / experience.
• Own the full product portfolio.
• Identify market opportunities, emerging client trends, and competitive gaps.
• Lead product governance and portfolio prioritisation.

Product development & innovation:

• Drive new product development from concept to launch, including business cases, pricing, design and delivery.
• Champion digital transformation – client portals, onboarding, mobile features, and tools.
• Partner with teams across the Bank to modernise platforms and enable scalable, client-first solutions. Commercial performance:
• Set and track product P&L targets across revenues, margins, cost of delivery and usage.
• Support teams with training and go-to-market materials.
• Improve product adoption by optimising packaging, pricing and segmentation strategies.

Risk, controls & regulatory management

• Ensure all products meet regulatory standards.
• Lead product governance committees and documentations.
• Manage product-related operational, conduct and reputational risks.

Client & stakeholder engagement

• Conduct client research, interviews and focus groups to gather insights.
• Partner with Marketing to articulate value propositions and deliver exceptional client experiences.

Required skills, knowledge & experience:

• Strong understanding of private banking products and lending.
• Sound knowledge of regulatory frameworks.
• Expert in product management methodologies.
• Financial modelling, pricing and P&L management skills.
• Experience managing cross-functional initiatives and product portfolios.

Leadership competencies

• Strategic thinker with the ability to bridge vision and execution.
• Excellent stakeholder management – comfortable working with executives, Banking, risk, compliance and IT.
• Strong communication skills, both written and verbal.
• Date-driven decision-making and analytical rigor.
• Client-centric mindset with strong commercial acumen.
• Ability to lead through change.

Job Purpose

Responsible for executing the product strategy and managing day-to-day product delivery. The Product Owner owns the product backlog, translates client and business needs into clear requirements, and works closely with teams across the Bank to deliver high-quality banking products and digital experiences.

Key responsibilities:

Product execution & management:

• Translate product strategy and roadmaps into actionable instructions.
• Own and prioritise the product backlog based on client needs, business value, and risk considerations.
• Maintain a full, informed picture of how choices in features, technology, and regulations interact. Client & business insight:
• Gather client feedback through the Banking team, client interviews, analytics and research.
• Use insights to refine requirements and propose enhancements.
• Validate product solutions with end users, ensuring alignment to the private banking client experience.

Product delivery:

• Collaborate with partners to delivery features.
• Lead planning, refinement and daily updates.
• Ensure timely and high-quality product releases. Risk, controls & regulatory alignment:
• Ensure all products adhere to regulatory requirements.
• Document product decisions and maintain audit-ready records.
• Raise and manage risks or issues through proper channels. Stakeholder communication:
• Communicate product updates, release plans, and progress.
• Manage expectations across the business.
• Prepare materials for governance committees and product forums.

Performance & product health:

• Track and report on KPIs such as adoption, usage, client satisfaction, operational metrics, and issue rates.
• Monitor product performance post-release and implement continuous improvements.

Required skills, knowledge & experience:

• Knowledge of private banking products and lending.
• Understanding of regulatory expectations.
• Strong communication skills, both written and verbal.
• Client-first mindset.
• Detailed-oriented, organised and able to manage multiple workstreams.
• Strong data analytic skills.
• Collaborative working with cross-functional teams.
• Problem-solving mindset with ability to make decisions based on evidence.
• Resilient and comfortable working in a fast0baded environment.

Job Purpose

The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Intermediary team with day-to-day administrative matters for clients and intermediaries.

This role plays a key part in contributing to the Bank’s growth through high-quality operational support and relationship coordination.

Key responsibilities:

• Handle day-to-day administrative matters to support the Intermediary team (inc. account opening, due diligence and onboarding, inputting credit applications, production of lending documents, valuation instructions and reviews, payment processing etc.)
• Support the Intermediaries team through the regular monitoring of existing borrowing in line with the Bank’s credit policies (inc. valuation instruction and reviews).
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients
• Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.
• Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.
• Preparation of documents, briefing papers, reports, returns and presentations as appropriate.
• Provide administrative support to the wider banking team (incl. payment processing, account opening, foreign exchange, and deposit requirements).

This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and covering team telephony.

Operational Excellence

• Answer enquiries and respond to requests in a timely fashion
• Seek to deliver a right first-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews)

Collaboration and Continuous Improvement

• Liaise and work effectively with colleagues in other areas of the bank (incl. the Client Origination Team, Banking Operations, Credit Operations and First Line of Defence)
• Undertake and/or support ad-hoc business tasks and projects as required
• Role holder may also be required to carry out additional duties from time-to-time that are considered appropriate to the role holder’s knowledge and experience
• Develop and maintain strong working relationships with colleagues and clients. Relationships should also be developed and maintained with intermediaries and professional partners where appropriate.

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training

Required skills, knowledge & experience:

• Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base
• A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank
• Exceptional organisational and administrative skills
• Excellent attention to detail and high levels of accuracy
• Strong and professional communication skills (written and oral).
• Knowledge of relevant regulatory and compliance requirements within the banking industry.
• A positive attitude, good interpersonal skills, and a strong desire to increase skills and knowledge.
• Ability to positively challenge both colleagues and clients where appropriate.
• Pro-active, with the ability to work alone where required
• Takes ownership but asks for help when needed
• Strong level of computer literacy (inc. Microsoft applications).
• Achieved or working towards Professional Banker Diploma and/or CeMap qualification preferable, but not essential
• Seek out efficiencies, take on feedback and strive for continuous improvement within the Intermediary Team and within the Bank more widely.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

To provide comprehensive reception provision and administrative support across the Bank. Core responsibilities will include, managing inbound telephone calls, greeting visitors, meeting room set up, stock maintenance as well as assisting with a variety of administrative tasks.

Key Responsibilities

• Meeting and greeting visitors, including clients and third-parities.
• Setting up and monitoring meeting rooms and preparing beverages etc. for meetings and other sessions as required.
• Managing as appropriate inbound reception telephone enquiries.
• Assisting management to ensure the smooth day-to-day running and general upkeep, efficiency and maintenance of the reception and office.
• Processing incoming mail – scanning and circulating.
• Processing and scanning all incoming cheques – overseen and verified by operations team.
• Banking cheques as agreed with credit operations team or as required.
• Preparing outgoing mail via the Royal Mail Business Account for daily uplift.
• Assist with web enquiries on a rotational basis.
• Managing general office and stationery supplies, stock maintenance - ordering goods as required.
• Supporting Internal Communications, including preparing and issuing email communications and the day-to-day management of the intranet application.
• Devising and maintaining Management Information, whilst ensuring robust processes and procedures are in place to manage daily tasks and requirements.
• Printing various documentation: amending or creating simple documents or letters to assist departments as required.
• Contribute to the Bank’s Climate Change and Continuous Improvement programs by identifying improvement opportunities and making recommendations.
• Ad hoc responsibilities in keeping with the role-holder’s experience and skills as agreed and approved.
• This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our Edinburgh office.

Required Skills, Knowledge & Experience

• Proven, exceptional client care experience.
• Previous reception and client facing experience; including meeting room set up etc.
• Confident and professional telephone manner.
• Excellent communication skills, both written and verbal.
• Good knowledge of Microsoft Office applications.
• Ability to manage a number of tasks simultaneously, prioritise and deliver within tight deadlines.
• Accustomed to working directly with senior management and broader teams.
• Proven organisational, problem-solving and administrative skills.
• Demonstrates clear initiative and ability to lead and manage core responsibilities, whilst having a well-developed sense of when to escalate and flag issues to line management.
• Positive attitude, team player with strong interpersonal and diplomacy skills.

We’re thrilled to announce the return of our Summer Internship Programme in Summer 2026. This immersive 8-week experience offers individuals the chance to join one of our teams and gain hands-on exposure to the banking industry.

The programme is designed to:

• Provide valuable insights into the world of banking
• Foster professional skill development
• Deliver meaningful, real-world work experience

If you know someone who would like to apply, please ask them to complete the application form by Friday, January 23, 2026, and email it to peopleteam@hampdenbank.com.

Job Purpose

The Associate Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.
Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for creating new client relationships whilst also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

Main responsibilities / key duties:

• Assess clients’ financial needs and provide tailored lending solutions.
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility.
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary banker once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

Required qualifcations, knowledge, & skills:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated
  mortgage advice.
• A strong understanding of credit underwriting and loan processing (and preferably experience of both).
• Excellent attention to detail and high levels of accuracy.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.
• Brings fresh perspectives while maintaining integrity, discretion and professionalism.
• Consistently represents the Bank with the highest standards of conduct and professionalism.
• Demonstrates initiative and a pro-active approach.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous
  improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

To provide efficient and accurate support to the Financial Control team by managing purchase ledger activities, supplier payments, and expense processes. This role ensures timely invoice processing, compliance with internal controls, and smooth operation of payment workflows on a part-time basis (3 days per week).

Key duties:

• Purchase Ledger Management
  • Accurately and efficiently process supplier invoices, ensuring correct coding in line with internal procedures.
  • Maintain and update supplier records to ensure accuracy and compliance.
  • Communicate professionally with suppliers, responding to queries and resolving issues promptly.
• Payments
  • Prepare and process supplier payments in line with agreed timelines and procedures.
• Expense Claims
  • Review, process, and reconcile expense claims submitted by the Bank’s employees, ensuring compliance with policy.
• VAT and Compliance
  • Assist the Financial Control Analyst with quarterly VAT return preparation and related compliance activities.
• Month-End & Ad hoc
  • Support month-end processes, including balance sheet reconciliation and substantiation including the reconciliation of corporate staff cards.
  • Provide assistance with ad hoc finance tasks as required.

Required skills, knowledge & experience:

• Previous experience in finance or purchase ledger roles.
• Strong attention to detail and accuracy.
• Good knowledge of invoice processing and payment workflows.
• Familiarity with finance systems (experience with Kefron, Oracle Flexcube or Oracle Analytic Server desirable).
• Proficient in Microsoft Excel and other office applications.
• Strong communication and organisational skills.
• Ability to work independently and manage workload effectively.