Working with us

JOB PURPOSE

The responsibility of managing / assisting with the management of a client portfolio and developing and enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio. A commitment to delivering exceptional client service

TECHNICAL

• Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• To assist Banking Directors with the management of their assigned client portfolio.
• Recommending the Bank’s products and services to clients and prospective clients for whom they are suitable.
• Ideally CeMAP/ MAPC qualified and Maintain Fitness & Proprietary standards for MCOB business.
• To prepare documents, briefing papers, reports, returns, presentations etc.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and dataprotection (including KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating client meetings contacts, prospects, new and referred business etc.
• Work closely with People Leaders in the Client Support Team to manage to day-to-day activities of the Assistant Banking Manager(s) / Business Support Assistants.

DELIVERY

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• To build strong working relationships with clients and colleagues.
• Develops business development skills and identifies new opportunities.
• The ability to manage client expectations and meet agreed deadlines.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Self-motivated and pro-active.

COMMUNICATION & COLLABORATION

• The ability to develop and maintain strong relationships with clients and colleagues.
• Uses effective questioning and listening skills to establish client needs.
• Effective interpersonal and communication skills (both written and oral).
• Ability to positively challenge both colleagues and clients where appropriate.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Ability to deliver effective presentations to clients.
• Pro-active, with the ability to work alone where required.
• A dedicated team player.
• Contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• Asks for help when needed.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

DEVELOPMENT

Developing self:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Embrace coaching and mentoring by senior colleagues / peers.
• Take feedback on board and continuously develop.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• Expand knowledge of the wider Bank to learn processes beyond immediate department.
• Continuous professional development and training to maintain required competency to discharge assigned responsibilities.
• To enhance relationship management and business development skills.
• To undertake or support ad-hoc business projects as required.
• Deputise for Banking Directors where appropriate.

Developing others:

• Take responsibility for training new team members.
• Mentor and coach team members, where appropriate.
• Design and deliver effective, and engaging training sessions.
• Act as a role model.

To apply, please send your CV to peopleteam@hampdenbank.com

About the role

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and in particular, to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

Main responsibilities / key duties:

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange / deposit requirements etc.) with a particular emphasis on commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad-hoc business projects as required including new product launches.
• Using effective questioning and listening skills in order to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. In particular assisting with all Anti Money Laundering requirements for complex corporate clients.
• Working effectively with colleagues within Credit Risk, Client Operations and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

Required qualifcations, knowledge, & skills:

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills
• Good knowledge of Microsoft Office applications.

To apply, please email the People Team at: peopleteam@hampdenbank.com

The Mortgage Specialist will play an essential role in supporting the bank’s growth. They will report into the Head of Banking South & Intermediaries and will work closely with the Banking Directors and Associate Banking Directors across the UK to deliver regulated mortgage advice to clients while meeting our regulatory requirements.

This role is key to providing good outcomes to clients looking for regulated mortgages.

Successful candidates will have the opportunity to be part of a team focused on the centralised delivery of regulated mortgage advice.

The main responsibilities of the role include:

• Support the relationship banking team by providing regulated mortgage advice to their new and existing clients.
• Manage and deliver the regulated mortgage advice process from beginning to end.
• Assess clients’ financial needs and wants to provide tailored regulated mortgage advice.
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility.
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Write and submit mortgage proposals for approval by the relationship banker.
• Clearly communicate the regulated mortgage decision to the relationship banker for them to explain to their client.
• Liaise with Banking Directors and Associate Banking Directors regarding the status of regulated mortgage applications and keep them fully informed throughout the mortgage application and advice process.
• Management of lending files, ensuring all required documentation is correct and included within the file.
• Manage clients’ expectations and provide regular updates throughout the mortgage process.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes for clients.
• Create business opportunities for the relationship banking team by being able to articulate the Bank’s sound credit profile, our range of savings products and explain how we deliver bespoke solutions to our clients.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required.

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

About you

As an Associate Director, Mortgage Specialist you will have:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated mortgage advice.
• Previous experience of mortgage underwriting and loan processing for regulated mortgages.
• Excellent attention to detail and high levels of accuracy.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate advice and recommendations in a clear, concise, and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale dedicated team player.
• Takes ownership, accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.

About the role

The Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.

Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for developing new client relationships while also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

The main responsibilities of the role include:

• Assess clients’ financial needs and provide tailored lending solutions
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary bankers once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Expansion of mortgage intermediary panel in conjunction with Intermediary Relationship Director.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data
• protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and
• factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business
• referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

About you

As a Banking Director, Intermediary Banking you will have:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated mortgage advice.
• Previous experience of mortgage underwriting and loan processing.
• Excellent attention to detail and high levels of accuracy.
• Strong business development skills with experience of dealing with mortgage intermediaries.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• Can deliver effective presentations to audiences of varying sizes.
• A collaborative team player who contributes positively to team dynamics and morale dedicated team player.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

About the role

The Business Support Assistant (Front of House) will serve as the first point of contact for visitors, clients, and colleagues, ensuring a professional, welcoming, and efficient front of house operation. In addition, the role will provide general administrative support to both Banking and Client Service teams to facilitate the smooth running of the office.

The main responsibilities of the role include:

• Greet and welcome all visitors in a courteous and professional manner.
• Manage and coordinate front of house requirements, including maintaining tidy and presentable client areas, meeting room setups, room bookings, refreshments, technology setups and liaising with central services.
• Manage front of house and office supplies (e.g. stationery, refreshments, marketing materials etc.).
• Support HO Banking, South & Intermediaries and Marketing team with local event management requirements.
• Provide general administrative assistance to the wider Banking team with day to day administrative tasks as required.
• Maintain accurate and relevant client and office records in accordance with the Bank’s procedures and data protection.
• Assist with the preparation of documents, briefing papers, reports, returns, presentations etc.
• Fully adhere to regulatory requirements and Bank policies.
• Assist with the maintenance of office systems (inc. data management and filing).

This is an office-based role, and the successful candidate will be required to work full-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and running of events.

About you

As a Business Support Assistant – Front of House you will have:

Delivery:

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Always represents the Bank to the highest standard.
• Manages time effectively.
• Strong organisational and administrative skills.
• Is naturally curious and has a desire to learn.
• Punctual and reliable who is positive and professional.

Communication and collaboration:

• Builds working relationships with clients and colleagues.
• A positive attitude and good interpersonal skills.
• Strong and professional communication skills (both written and oral).
• Ability to positively challenge both colleagues and clients where appropriate.
• Engages with all communication platforms across the business.
• A dedicated team player who contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• Asks for help when needed.

Development:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Observing and listening to more experienced colleagues.
• Take feedback on board.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• To develop relationship management skills.
• To undertake or support ad-hoc business projects as required.

To apply, please send your CV to peopleteam@hampdenbank.com

About the role

As a Credit Operations Administrator, you will manage multiple credit propositions simultaneously from sanction to drawdown, including production and perfection of all necessary facility and security documents to ensure that excellent client service is provided and that the expectations of Hampden Bank clients are met.

The main responsibilities of the role include:

• Analysis of all types of credit propositions to ensure compliance with relative laws and regulation as they apply.
• Prepare all types of facility and security documentation and administer through to completion.
• Instruction of and liaison with external legal advisors.
• Establish and maintain good relationships with Private Bankers and external legal advisors.
• Ensure exceptional client service is maintained and Service Level Agreements (SLAs) are met.
• Ensure all work is processed to the highest standard and in accordance with the Bank’s procedures.
• Provide advice, guidance and support to team members commensurate with knowledge and experience.
• Any other related tasks which may be assigned from time to time which are considered to be reasonable in relation to the role, and skills and experience of the role.

About you

As a Credit Operations Administrator you will have:

• Chartered Banker qualification, or equivalent, is desired.
• Awareness of requirements for perfecting security subject to the laws of England and Wales and / or Scotland.
• Awareness of the relevant UK regulations including CCA and MCOB.
• Good knowledge of banking systems and controls.
• A self-starter and team player.
• Excellent organisational and time management skills.
• The ability to organise workloads and prioritise effectively.
• The ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• Excellent communication skills (both written and oral).
• A strong level of computer literacy and excellent keyboard.

About the role

To supervise a team responsible for the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.

The main responsibilities of the role include:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
• Processing of clients’ payment instructions
• Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
• Reconciliations
• Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
• Fraud prevention measures for all payment types and transactions

About you

As a Senior Analyst – Payment Services you will have:

• Experience and knowledge of banking processes.
• Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
• Experience of delivering excellent client service.
• Excellent communication skills.
• Excellent attention to detail.
• Excellent organisational and time management skills.
• Supervisory experience is desirable.
• Ability to organise team priorities and workloads effectively.
• Ability to work accurately under pressure and meet deadlines.
• Chartered Banker or equivalent qualification is desirable.