Working with us
Join our team
As a growing and ambitious company with an inclusive culture, we seek people to join our team who share our values. To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.
In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.
Our values
Meet our people
Manahil Sheikh
Manahil is a Financial Analyst in our Finance team.
Georgina King
Georgina is a Business Manager working within our banking team based in London.
Crawford Philpot
Associate Banking Director Crawford works in our Edinburgh-based banking team.
Andrew Morgan
Andrew is an Assistant Manager in our Banking Operations team.
Current vacancies
About the role
As a Senior Analyst you will supervise a team responsible for the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.
The main responsibilities of the role include:
- Ensure exceptional client service is maintained across the team, including but not exclusively:
- Unprocessed items handling and cheque management
- Current Account Switch Service
- Cards administration, including disputes and fraud
- Digital Banking administration
- Helpdesk service
- Ensure all work is processed by the team to the highest standard and in accordance with the bank’s procedures.
- Ensure Service Level Agreements are met.
- Maintain exceptional client service by enforcing quality and client service standards, analysing, and resolving quality and client service issues, identifying trends, and recommending process, productivity, and systems improvements.
- Regular review of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk and regulatory requirements.
- Act as a subject matter expert and participate in project and change activities relevant to the team and the department.
- Deliver coaching and training to colleagues to create personal growth and career opportunities.
- Provide support and temporary absence cover for line managers and other colleagues.
About you
As a Senior Analyst you will have:
- Experience and knowledge of banking processes.
- Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
- Experience of delivering excellent client service.
- Excellent communication skills.
- Excellent attention to detail.
- Excellent organisational and time management skills.
- Supervisory experience is desirable.
- Ability to organise team priorities and workloads effectively.
- Ability to work accurately under pressure and meet deadlines.
- Chartered Banker or equivalent qualification is desirable.
Interested in working at Hampden & Co?
If you would like to know more about the roles available or about working at Hampden & Co, please contact our People Team.
Benefits
In addition to a competitive salary, we offer:
35 days annual leave, including public holidays
Salary exchange pension scheme
Discretionary variable pay award
Discretionary company share option
Group Life Assurance scheme
Private Medical Health Insurance
Health Cash Plan
Employee Assistance Programme
Enhanced maternity pay
Volunteering program
Give as you earn
Season ticket loan scheme
Cycle to Work scheme
Electric Car scheme
Annual flu vaccination
“Our reputation is built on the service we provide to our clients. We seek to recruit and develop people who share our passion for service excellence and who are committed to working together to help our clients achieve their aspirations.”