Banking safely
Keep your finances and personal information safe from fraud
Banking safely
Keeping your information safe from fraud is vitally important to us. In our guide, you can learn how we work to protect you, the steps you can take to protect yourself and current trends to be aware of.
Impartial advice on preventing fraud
Take Five to Stop Fraud is a national campaign offering straight-forward, impartial advice that seeks to help prevent fraud, particularly where criminals impersonate trusted organisations. Further information can be found at https://takefive-stopfraud.org
Contact us if you have concerns
If you have any fears that you may have been a victim of fraud, or are concerned about the security of your data, please let your banker know immediately so we can help you.
If you have lost your card, or it has been stolen, or you suspect your card details have been compromised, please contact our Cards Centre on 0345 601 1107 (+44 345 601 1107 from outside the UK). Calls to this number will be answered 24 hours a day, 7 days of the week.
If you receive a phone call claiming to be from Hampden & Co (or any other bank) and you are in any doubt about the call, hang up the phone, wait 5 minutes until the line is clear, or use another device and speak with your banker on the number provided in your opening documentation or on the website.
Keeping you safe online
We are Cyber Essentials accredited by the National Cyber Security Centre. This means we have the appropriate security controls in place to minimise potential cyber threats to our clients and employees. To find out more, click on the Cyber Essentials logo.
Confirmation of Payee
Confirmation of Payee is the account name-checking service for domestic payments in the UK.
We use it to provide greater assurance that payments are being sent to the intended account holder. It also helps us to protect you from fraud.