Client Survey 2026 | Hampden Bank

Name (If you would prefer to respond anonymously, please leave this blank)

Overall, how satisfied are you with the service you receive from Hampden Bank?

Extremely dissatisfied

Extremely satisfied

0

1

2

3

4

5

6

7

8

9

10

Please provide any reasons for your answer

Considering your complete experience, how likely would you be to recommend Hampden Bank to a friend, family member or colleague?

Please provide any reasons for your answer

On average, how often are you in contact with your banker or banker's assistant?

This frequency of contact is:

About right

Not enough

Too frequent

How would you rate your experience when contacting Hampden Bank or your banker?

Poor

Excellent

0

1

2

3

4

5

Please give any reasons for your answer

Do you use our digital banking?

Yes

No

What would encourage you to use this service in the future?

Do you find digital banking easy to use?

Strongly disagree

Strongly agree

0

1

2

3

4

5

To what extent does digital banking meet your needs?

Strongly disagree

Strongly agree

0

1

2

3

4

5

Which features do you find most useful?

Which features would you like to see added?

Hampden Bank provides me with, and helps me to understand, the information I need to make informed decisions

Strongly disagree

Strongly agree

0

1

2

3

4

5

Please give any reasons for your answer

Considering your banking needs and goals, how well do the products and services we provide meet your requirements?

Not valued

Highly valued

0

1

2

3

4

5

Please give any reasons for your answer

If you use another banking provider alongside Hampden Bank, what are your main reasons for doing so?

Are there any other lending or deposit products you would like Hampden Bank to offer? If so, which ones?

To what extent are the following of value to you?

Access to a dedicated banker I know, when I need them

Not valued

Highly valued

0

1

2

3

4

5

Out of hours telephone service

Not valued

Highly valued

0

1

2

3

4

5

Multi-currency accounts / bank cards

Not valued

Highly valued

0

1

2

3

4

5

Digital access to manage my accounts

Not valued

Highly valued

0

1

2

3

4

5

Accounting software integration (such as Xero) (If appropriate)

Not valued

Highly valued

N/A

0

1

2

3

4

5

Networking opportunities with other clients and / or professionals

Not valued

Highly valued

0

1

2

3

4

5

Other

If we were to make one change to enhance your experience of banking with Hampden Bank, what would it be?

Would you like us to share your answers with your banker?

Yes

No

If yes, please confirm your banker’s name

Would you like us to contact you about your responses? (If yes, please ensure you have provided your name at the top of this survey)

Yes

No