Client Survey 2025 | Hampden Bank

Name (If you would prefer to respond anonymously, please leave this blank)

Overall, how satisfied are you with the service you receive from Hampden Bank?

Extremely dissatisfied

Extremely satisfied

0

1

2

3

4

5

6

7

8

9

10

Please provide any reasons for your answer

Considering your complete experience, how likely would you be to recommend Hampden Bank to a friend, family member or colleague?

Please provide any reasons for your answer

On average, how often are you in contact with your banker or banker’s assistant?

Daily

A few times a week

Once a week

Fortnightly

Monthly

Quarterly

Less frequently

This frequency of contact is:

About right

Too often

Not often enough

How would you rate your experience when contacting the Bank or your banker?

Poor

Excellent

0

1

2

3

4

5

Please give any reasons for your answer

When you contact us, how effectively do we address your request, questions or concerns?

Not valued

Highly valued

0

1

2

3

4

5

Please give any reasons for your answer

Have you used our new digital banking app?

Yes

No

To what extent do you agree?

Moving to the new app was straightforward

Not valued

Highly valued

0

1

2

3

4

5

The support I received was effective

Not valued

Highly valued

0

1

2

3

4

5

The new app meets my needs

Not valued

Highly valued

0

1

2

3

4

5

What feature(s) would you most like to be added to the app?

What, if anything, would encourage you to use our digital app in future?

The bank provides me with, and helps me understand, the information I need to make informed decisions?

Not valued

Highly valued

0

1

2

3

4

5

Please give any reasons for your answer

Considering your banking needs and goals, how well do the products and services we provide meet your requirements?

Not at all

Extremely well

0

1

2

3

4

5

Please give any reasons for your answer

Access to a dedicated banker I know, when I need them

Not valued

Highly valued

0

1

2

3

4

5

Out of hours telephone service

Not valued

Highly valued

0

1

2

3

4

5

Multi-currency accounts / bank cards

Not valued

Highly valued

0

1

2

3

4

5

Digital access to manage my accounts

Not valued

Highly valued

0

1

2

3

4

5

Accounting software integration (such as Xero) (If appropriate)

Not valued

Highly valued

0

1

2

3

4

5

N/A

Networking opportunities with other clients and / or professionals

Not valued

Highly valued

0

1

2

3

4

5

If we were to make one change to enhance your experience of banking with Hampden Bank, what would it be?

Would you like us to share your answers with your banker?

Yes

No

If yes, please confirm your banker’s name

Would you like us to contact you about your responses? (If yes, please ensure you have provided your name at the top of this survey)

Yes

No